CHAPTER XIII
CAPITALIZING EXPERIENCE—HABIT FORMATION Increasing Human Efficiency in Business: A Contribution to the Psychology of Business | ||
AFTER spending four years in an Eastern college, a young graduate was put in charge of a group of day laborers. He assumed toward them the attitude of the athletic director and the coach combined. He set out to develop a winning team, one that could handle more cubic yards of dirt in a day than any other group on the job.
He had no guidebook and no official records to direct him. He did not know what the best "form" was for shoveling dirt, and he did not know how much a good man could accomplish in an hour. With stop watch and notebook in hand, he began to observe the movements of the man who seemed the best worker in the group. He counted the different movements made in handling a
The young collegian then set about to standardize the necessary movements and the most economical speed for each movement required in the work of his group. He instructed his best man in the improved method of working, and offered him a handsome bonus if he would follow the specifications and accomplish the task in the estimated time. The man, eager to earn the increase, followed the directions closely, and in a few weeks was enabled to accomplish more than twice the work of the
The success of the young collegian did not get into the colored supplements of the daily press, but it was heralded by mechanical engineers as marking an epoch in the industrial advance of humanity. It made manifest the necessity of a study of habits, the elimination of the useless ones, and the acquisition of those most beneficial.
The study of habit has not received from the practical business man the attention which it deserves because he has too often looked upon habit as something detrimental to efficiency. The possession of any and of all habits has at times been regarded as a misfortune.
An employer of men for responsible positions recently made this inquiry concerning each applicant for a position, "Does he have any habits? If so, what are they?" This employer confused all habits with such things as habits of intemperance, habits of slovenliness, habits of dishonesty, and habits of loafing.
Habits are but ways of thinking and of acting which by reason of frequent repetition have become more or less automatic. We are all creatures of habit; we all possess both good and bad habits.
In performing an habitual act we do not pay attention to the individual separate steps included in the act. So we are liable to think of our habitual acts as those done carelessly, and of other acts as those performed with caution and consideration. The folly of such a criticism of habit is made apparent by the study of any act which may be performed by one person as a habit and by another person as an act every step of which demands attention. A barber stropping his razor is a familiar illustration of the working of habit. An adult attempting to strop a razor for the first time and compelled to give attention to each step
We are also inclined to deprecate habits on the ground that the man in the grip of habit is hopelessly in the rut, that the man who has reduced his work to habit ceases to be original and is incapable of further improvement. On the contrary, the grip of habit is but a support. The editor could not write his trenchant editorials, and the advertiser could not write his compelling copy, unless in the act of writing each could turn over to habit the manipulation of the pen, the formation of the letters, and the spelling of the words. The attorney cannot make his most logical arguments and the salesman cannot make the best presentation of his goods, unless they can depend upon habit for correct verbal expressions, unless their thoughts clothe themselves automatically in appropriate verbal forms. When we are in the grip of habit, if it be a good habit, we are not so much in a rut as on the steel rails where alone the greatest progress is
CHAPTER XIII
CAPITALIZING EXPERIENCE—HABIT FORMATION Increasing Human Efficiency in Business: A Contribution to the Psychology of Business | ||