CHAPTER IV
LOYALTY
AS A MEANS OF INCREASING HUMAN EFFICIENCY Increasing Human Efficiency in Business: A Contribution to the Psychology of Business | ||
The Effect of Personal Relations in creating Loyalty in a Force
It is on this personal relationship, this platform of mutual interests and helpfulness, that the success and fighting strength of many one-man houses are built. As in the contractor's dilemma already cited, it bears fruit in the fighting zeal, the keener interest, and the extra speed and effort which workers bring to bear on their individual and collective tasks. All the knowledge and skill they possess are thrown into the scale; their quickened intelligences reach out for new methods and short
On the employer's side, this feeling is expressed in the surrender of profits to provide work in dull seasons; in the retention of aged mechanics, laborers, or clerks on the payroll after their usefulness has passed; in pensions; in a score of neighborly and friendly offices to those who are sick, injured, or in trouble. A reputation for "taking care of his men" has frequently been a bulwark of defense to the small manufacturer or trader assailed by a greedy larger rival.
Personality is, beyond doubt, the primitive wellspring of loyalty. Most men are capable of devotion to a worthy leader; few are ever zealots for the sake of a cause, a principle, a party, or a firm. All these are too abstract to win the affection of the average man. It is only when they become embodied in an individual, a concrete personality which stirs our human interest, that they become moving
CHAPTER IV
LOYALTY
AS A MEANS OF INCREASING HUMAN EFFICIENCY Increasing Human Efficiency in Business: A Contribution to the Psychology of Business | ||