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The Congregation for Reconciliation has, throughout its life, attempted to induce or encourage social change by calling business, service, and governmental organizations to public accountability. A number of features distinguish their manner of action and need to be identified and analyzed. First, they have typically operated in the public arena. Seldom have they privately approached individuals and in effect said, "Hey, this is a community problem for which we believe your organization bears some responsibility. Why don't you go talk with your board and see if you can't do thus and so?" Rather, with the skillful use of the media, they have taken on organizations in full view of the total community. This means, secondly, that they have willfully placed themselves in an adversary relationship with organizations they consider to be in need of change. This, in turn, has placed representatives of the organizations under attack in a position of (a) attempting to ignore the charges, (b) defending their policies, or (c) launching a counteroffensive against the Congregation. As a result of deliberately generating such adversary relationships, the Congregation has created community conflict.

America, perhaps more than other nations, has difficulty in dealing with conflict as a "normal" or "healthy" social process. We tend to view conflict as a breakdown of everyday social relationships, an abnormal interruption of man's normal state of being, cooperation. Conflict thus is a condition demanding quick remedy, lest the social order be threatened and torn asunder. There are some peculiar ironies about this cultural attitude


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toward conflict. First of all, democratic governments invariably include structures deliberately created to provide legitimate processes for the resolution of conflict. The very nature of democracy assumes the existence of diverse interests struggling for scarce resources and a voice in public policy. Only tyrannical power, squelching all opposition, suppresses conflict.

Our founding fathers not only assumed conflict as normal but also wanted to assure its inevitability. Those-gentlemen, in forging the Constitution of this nation, themselves struggled to protect vested interests while at the same time they compromised to assure the institutionalization of the ongoing struggle so as not to give one side an unchallengeable advantage. At stake in the conflict in Philadelphia was the democratic process itself; they assumed that men of divergent interests and origins would make conflicting claims to status, power, and resources, that the existing arrangements of power and authority were not permanent.

Conflict pervades our history. Sometimes it has been a means for forging unity out of discord and disharmony. Sometimes it has erupted into violent attempts to annihilate the opposition, scarring our heritage. But, amazingly, no group has ever managed to gain sufficient advantage to silence the opposition permanently and thereby terminate conflict. This, we believe, results from an ingenious constitutional system which regulates the parameters of conflict. Between the lines, the Bill of Rights protects an individual's right to engage in legitimate conflict in the pursuit of his own interests, without fear of tyrannical exercise of power by government, neighbor, or adversary. Strange, therefore, that we should come to regard conflict as disruptive, dysfunctional, and abnormal, rather than as inherent in social process.

There is another irony in our cultural attitude toward conflict. In contrast to our uneasiness about conflict, competition is a revered cultural value. Competition is the sacred potion which kindles the spirit of free enterprise, capitalism, and the National Football League. Without competition, we are taught to believe, the furnaces in Pittsburgh, the assembly lines in Detroit, and the stockyards in Omaha would grind to a halt. Stifle competition and you strangle initiative, the backbone of our way of life. If anything rivals apple pie as Americana, most assuredly it is the spirit of competition.


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At base, competition and conflict are both forms of struggle. But, as Kenneth Burke succinctly says, "the names for things and operations smuggle in connotations of good and bad-a noun tends to carry with it a kind of invisible adjective, and a verb an invisible adverb." [1] Competition carries desirable connotations in our society and is sometimes used to launder abuses and distortions of power in business and government; conflict bears innuendos and is used to describe threats to our social stability, as in marital conflict and the Vietnam conflict. The former implies a fair, and perhaps even friendly, struggle; the latter suggests hostility and foul play.

As a nation, we condone and support such maxims as "May the best man win" and "First among equals." But in the reality of any contest, be it for power, prestige, or resources, we reject such an objective, nonpartisan stance. We define good guys and bad guys. And we also define the nature of the struggle along the spectrum from competition to conflict, thus imposing a judgment on the controversy. Obviously, the attachment of such value-laden words can affect our normative response and distort our perception of the struggle itself. Just as "healthy political competition" is a grossly inappropriate description of the activities of the Committee to Re-Elect the President in 1972, so too is "instigating community conflict" a misnomer, as normally understood, for the activities of the Congregation for Reconciliation. They play by the rules, honor their commitments, and genuinely respect, perhaps even love, their adversaries. They just happen also to disagree with some aspects of the status quo and are engaged in competition to effect social change. Persons who rock boats are seldom very popular, but, in being labeled as engaging in conflict, the Congregation has had the job of communicating the justice and legitimacy of its goals made even more difficult.

Conflict, as we have conceptualized it, and not as it has been culturally defined, can be a positive rather than a negative social process. Rather than being itself disruptive and dysfunctional, it may help to resolve dysfunctional, disruptive, and inequitable social arrangements. "Rubbing raw the sores of discontent," as the late Saul Alinsky used to put it, may well heal social wounds which might otherwise fester and eventually produce far greater social ills.


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Few in our society today challenge the proposition that significant inequities and injustices exist. The bone of contention usually revolves around the question of means to effect social change. The argument advanced by the Congregation for Reconciliation, as well as by most groups engaged in so-called direct action or confrontation tactics, is that conflict offers an effective means to move otherwise recalcitrant, reluctant, and resistant institutions. Confrontation is the means, they argue, whereby otherwise powerless change-oriented groups can pressure much more powerful groups to initiate change in the public interest.

The strike or threat of strike is the labor union's institutionally legitimized weapon to pressure corporate structures in the ongoing struggle to foster the interests of labor. Governments threaten banks, corporations, and other governments with economic sanctions to achieve their will in the struggle to determine domestic and foreign policy. Parents threaten children by withholding rewards to gain compliance with their will. Members of voluntary associations threaten to withhold financial contributions to convince leaders to pursue policies consonant with rank and file expectations. There are hundreds of ways individuals and organizations struggle with other individuals and organizations to achieve their will. Usually, however, we use words like negotiation, competition, exercise of proper authority, and the like to describe the process of struggle. Individuals and organizations, whether implicitly or explicitly stated, unconsciously or consciously, seek out effective means (strategies) for getting what they want. The Congregation for Reconciliation has chosen conflict in the public arena precisely because they believe it to be an effective means for achieving their goals.

In this chapter we shall examine their conflict strategy within a framework of dramaturgical social theory. [2] Our approach is neither polemical nor intended to attempt to legitimize their approach to social change. Rather, we seek only to provide a theoretical model which both "makes sense" of their action and can explain their measure of success. Having explored their strategy, we will then examine their own perceived link to a theological rationale. Are the Christian goals of love and reconciliation compatible with their conflict strategy? And finally, we will present a verbatim interview with Righter which reveals some


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thing about the value presuppositions informing his style of social ministry.