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Brush Off

Mr. Del Grosso brushed this
example off, saying, "In an
organization of 680,000
people, you do get some
diverse opinions of the Postal
Service.

"I'm sure this is one of
probably a few who are
dissatisfied with the Postal

Service," Mr. Del Grosso
explained. "I'd say in general
most postal employees are
happy."

Charlottesville mail teller
W.C. Broyles disagreed with
Mr. Del Grosso.

Mr. Broyles has perceived
a degeneration in service even
since the postal reforms.
"There's been a general
deterioration and lack of desire
all the way through the
organization, from the
Postmaster General all the way
down," he charged.

***

Despite the problems facing
the Postal Service, many
customers are becoming irate.
An editorial in the Wilmington,
Delaware Evening Journal sums
up the mood of many people:

One thing has been made
perfectly clear: The U.S. Postal
Service cares more about
keeping its budget low than
about delivering the mail....The
mail service will never improve
as long as it remains in the
hands of the present
management.

Mr. Del Grosso defends his
position though, saying, "When
you have a massive plan to
modernize all of the postal
plants in the United States,
there are bound to be some
milestones that will be missed.

"But we are trying to
exercise all of the controls that
we can to meet the program
objectives that we identified to
the Congress when the postal
legislation was enacted a few
years ago."

Perhaps Mr. Del Grosso's
statement accurately reflects a
Postal Service earnestly striving
to offer the public a better
product as soon as possible.
However, opinions differ both
inside and outside the
organization, and many critics
are trying to force a
showdown.

Only one thing will silence
the criticism: satisfactory mail
service.