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Page 7

Scouting Problems:

Lack of maintenance shows up first in the amount of litter along
the roadside. The next sign is the failure of the road shoulder at
the pavement edge. (Maintenance people will say they've been "pickin'
sanitation and fillin' ruts.") Look to see where their time is being
spent. If they have been rebuilding an obsolete disposal system or
repairing a fault in the design of a facility, it shows up first in
the maintenance of the roadside.

Faults in design cost hours of labor and equipment time which
would best be spent in maintenance. As I've told some of you, when
you are called on to advise a client on improving a maintenance
operation, pay your respects to the manager in the front office, then
go to the maintenance foreman to learn where the problems are. Chances
are that the manager moving up in the company has been there several
years...the guy in the maintenance yard has been there twenty. He
knows where the valve boxes are and can tell you where he steals topsoil
and culvert pipe. He's the most under-rated person in the place
and has more workable ideas than the manager even suspects.