University of Virginia Library

Trouble Shooter

Consumer Information Service
will continue during the
summer and again next term.
Anyone who would like to
volunteer, especially for the
summer, is urged to call
Consumer Information Service.
We wish to thank the
University community for your
growing support and look
forward to your continued
interest.

Q. In the spring of 1972 I
ordered a subscription to
"Modern Bride" from a
door-to-door salesman. I sent
them $15 but have never
received any issues. My letters
have been answered only with
promises that they would be
sent.–L.C.

A. Consumer Information
Service immediately contacted
Ziff-Davis of Boulder, Colo.,
the firm through which the
magazine was ordered. Since
we hadn't heard anything in
two weeks, we then described
the problem to the Colorado
Attorney General's Office.
Two weeks later, L.C. received
a letter from Ziff-Davis
assuring her that her expiration
date would be extended, and
that future issues will contain
special mailing labels to insure
delivery.

Q. My new car was still
under warranty when I took it
to the dealer. He says that the
manufacturer's engineer
reported that the damage was
caused by abuse – apparently
drag racing. The company is
now refusing to make a
warranty adjustment. Can they
do this?

A. Yes, they can. Warranties
cover normal wear, but not
abuse.