University of Virginia Library

'Hi, Grandma'

Such an approach defuses
the student, usually.

"I agree completely with
the saying that the customer is
always right, but I also have
obligations to the people under
me. I believe it's important to
be as courteous to them as to
the students. I want him or her
to feel free to come and talk to
me on an even basis, as friends,
about any problem. You have
to reach out, to show that you
are available."

Suddenly interrupted by
three shouts of 'Hi, Grandma,'
a name given Mrs. Carver by
many of the students in the
new dorms, it is not difficult to
understand why she is so well
liked by all who meet her. Her
job, oftentimes tiring and
repetitive, does not get her
down. She insists that the real
joy she gets in the job is not in
seeing the customers leave at
midnight, but in seeing them
come in during the night and
serving them to the best of her
ability.

The warmth and
enthusiasm of the woman
carries over to the students.
Many a student is instantly
cheered by her charm and
friendly attitude. It is, above
all, a sincere attitude, an
attitude which points up
concern for others.

"I'm a firm believer in the
Golden Rule of putting
yourself in the other persons
position. Let's just say I like
people."

Few could say that with
more conviction.